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CUSTOMER COMMENTS

  • Just to tell you that we are making reservations for our family trip to Japan next April and we are amazed by the quality of the services offered by JapanHotel.net Going through the online information and reservation pages is a delight and your prices are consistently in the short list of very competitive offers.

  • Thank you very much. The arrangement is satisfactory. I look forward to the stay. By the way, I like the japanhotel.net Web site. It is nicely designed and user-friendly. Dewa,  ( Ray)

  • Thanks again for your help it was much appreciated. You provide an excellent service which I will recommend without hesitation to friends planning to visit Japan. (Daniel)

  • By the way, your website is fantastic.  We have found it by far, the best website of its kind in the market.  It is easy to navigate and provides all the information we are after. (Liz)

  • Thank you very much for answering my question and for all of your help. This is why we chose to book with you again as the level of service and speed of communication is exceptional!We are all very much looking forward to our holiday now the hotel rooms have been confirmed. (Chris)

  • Thank you very much! I really appreciate your business!! I had a wonderful time in Japan.(Mariane)

  • I would like to place on record the wonderful job of finding JHN hotels for me during my stay in Honshu and Kyushu from 22 July to 2 August 2008. A very big THANK YOU and JHN is very blessed to have a committed staff like you. (Peggy)

  • Thanks for your assistance.
    We've a great time in HOTEL VIBRANT OTARU. We were driving from New Chitose Airport with a rental car in the night. Given the hotel telephone number with the aid of the car GPS, searching for the hotel was a breeze. We were able to get a parking lot just behind the hotel was God's gift and thanks to your help. Will definitely choose JHN in our next trip to Japan. (Mr. Lim and Family)

  • You have been a great help and so quick too!  We have no more accommodation to find now but we'll certainly recommend your service to our friends. (Lynn and Graham)

  • Once again my trip in Japan went perfectly without any trouble even the weather was very fine despite the season. I want to express once more my thanks to the staff of JapanHotel.net for their great efficiency. (Jean-Pierre)

  • Thank you for your kind assistance. Looking forward to use more of your services as I am very impressed over the variety and the reasonable room prices. The website is also very easy to use and efficient. (Joyce)

  • Wow back at home, I have to send you a very big THANK YOU for your support. We had a fantastic trip through Japan thanks your help. All your hotels have been very nice, we are fully satisfied. In the next days I will write some words for each of the hotels we had a stay.
    This was our 2nd visit in Japan, and I am sure, the next is following soon... (I hope, you keep my data) (Wolfgang)
  • I have just returned home from a wonderful vacation in Japan, this is just a quick email to say thank you for your excellent service , all the hotels I booked through your website were of a great standard and my rooms were ready for me without any problem. I will be using your services again next year when I come to Japan. (Martin)
  • You certainly give me confidence to use your site ( your immediate response to my comments and rectification was indeed better than I expected) and I will recommend japanhotel.net to my friends in Hong Kong (Geoff in Hong Kong)
  • IT WAS AMAZING TO ME THAT I COULD MAKE A RESERVATION THROUGH YOU FROM MY HOME PC IN SYDNEY, TRAVEL THOUSANDS OF MILES TO A SMALL TOWN IN HOKKAIDO, AND THE HOTEL WAS ACTUALLY EXPECTING ME. KYOTO ALSO WORKED PERFECTLY FOR A MIDNIGHT ARRIVAL. THANK YOU JAPANHOTEL.NET. WILL DEFINITELY USE YOU AGAIN ON MY NEXT TRIP. ALAN.
  • Just to let you know, this is excellent work you have done! I tried to ring up the hotel directly but I've been advised it's all booked out on the date I wanted it but you secured it for me. I appreciate all the work you've exerted to make this happen!
    (Paul)
  • Thank you very much for your assistance. My family was very happy about the hotel. Your suggestion is very good. Thank you for helping us to have a wonderful trip in Tokyo. It is my pleasure to refer my friends to book hotels through your company. (Sue)
  • Your company and your personal service has been way above exceptional! (Crystal)
  • Many thanks for your confirmation and I am really overwhelmed by the efficiency of your company! (Tamey)
  • Thank you for your assistance and patience with all the requests for changes- your website has been very useful for planning my family's vacation. (Joseph)
  • Your patience, responsiveness, and willingness to help has aided me immensely in planning my travels to Japan. (Beverly)
  • We recently returned home after 3 weeks in Japan. All our hotel bookings were done by your company, and we would just like to say thank you very much for doing such a good job - all the hotels were great and we really appreciate the help you gave us. We will certainly recommend you to any other travelers to Japan we hear of. (Ron and Kaywin)
  • I am back home after a wonderful stay in Japan without any troubles, I want to express my thanks to the staff of JapanHotel.net for their great efficiency combined with a very easy to use and well documented reservation system. I will use your service again for my next trip and I will recommend you to my friends who decide to visit Japan. (Jean-Pierre)
  • Thank you very much for confirming our reservation at Garden Hotel Kanazawa. I was very impressed at your extraordinary prompt and efficient service. I would recommend your service to anyone who needs assistance for securing hotel accommodations in Japan. Thank you again. (Shigehara)
  • We are now back in Sydney. We had a wonderful time in Japan.
    I would like to thank you for organizing our accommodations. We encountered no issues, hotel rooms were clean and hotel staffs were friendly and polite.
    I have no hesitation of recommending JapanHotel.net website to my work colleagues, friends & relatives. (Emma)
  • Let me just say that this service you guys offer is by far the best I've used for booking Japanese accommodation. I was previously using sites like asiarooms.com (they have a really good booking interface that makes it easy to request different room types and extra beds etc) but they insisted on blocking my credit card for the full amounts before making an enquiry, and were quite slow. Taking 5 working days before the funds became available again, you can imagine why I went looking for an alternative.
    Your service on the other hand is transparent and QUICK which makes it easy when accomm becomes hard to find! Booking Confirmation Forms are clear and well communicated, with all the right information.
    Job well done! You've saved me on this trip, finding accomm when there seemed to be nothing available, and this definitely won't be the last time I use your service! (Peter)
  • I'd like say my thanks for your great and helpful assistance concerning with my hotel reservations. Your services are excellent! (Andreas)
  • Once again, I would like to thank you for your great service. Each time I have visited Japan I have used your website to book hotels and have always found you very good to use and helpful. (Justin)
  • Thank you so much for your help in planning our trip to Japan for this August. You helped in setting up reservations mostly in February this past year. My son and I came back from Japan last Monday night (8/21) after 11 days on and around Shikoku island.
    Our vacation was much better than anticipated, and we had very high expectations to begin with ! The most memorable experience was in Kochi. Although it was only a 3-5 minute walk from the train station, which we could easily see from the hotel lobby, the hotel manager insisted upon loading our luggage into the hotel car and driving us thirty seconds to the station. I can never forget that level of service, and it will be a warm memory of Japan always.
    Again, thank you for your assistance in making our journey a complete success. We will recommend japanhotel.net to others traveling to Japan. (Shane)
  • This is a short message just to let you know that we were very delighted with the hotels we booked at japanhotel.net. All Hotels were very comfortable and clean, just as described and we enjoyed our stay in Japan very much. Thank you once again for the easy way to travel through Japan. Anna
  • I have to say, the service JapanHotel.net provides is outstanding! My only regret is not having found your website earlier before beginning my vacation planning. Fortunately, it has made a bulk of the planning a breeze. Many thanks.
    Patrick
  • Thank you for booking most of our hotels in Japan HOTEL UNIVERSE NIHOMBASHI KAYABACHO in Tokyo HOTEL CRECIO HIROSHIMA EKIMAE DORI in Hiroshima HEARTON HOTEL NISHI UMEDA in Osaka The hotels were absolutely convenient and more than expected for their rates.
    It was a pity that we did not reserve the other hotels with you as we believed it was not going to be difficult and expensive, but it was.
    Next time traveling to Japan, we will reserve all the hotels through your web. Absolutely recommendable to anyone traveling to Japan.
    EZ, Spain
  • Thank you so much for your help! You guys have been fantastic and I will be sure to recommend you to anyone I know if they thinking about going to Japan! (Sabina)
  • Many thanks for your help in booking my Hotels for my trip to Japan in April 2006. This was the second time (Previous May 2004) I have booked through Japan hotel. I have found your web site easy to use and informative. Answers to emails are quick and helpful. On arrival in Japan all the bookings have been correctly made and there have been no problems. I will recommend you to anyone who wants to visit Japan. I plan to go to Japan in 2008 and will be using your service again.
  • Hello, We have just returned from an amazing experience of life in Tokyo. We wish to thank you for arranging the hotel reservation, we were extremely comfortable and the staff were most helpful. (Sheila & Christopher)
  • Thank you for booking our hotels in Japan -- Hiroshima Intelligent, Hakata Comfort hotel and Osaka Hearton Hotel. The hotels were conveniently located, had excellent staff and clean and nicely appointed rooms. I will definitely use your service in the future. (John)
  • I just wanted to write to say that using your service was an absolute pleasure and such a help in organizing my brother and his girlfriends trip. I really appreciate your help and will recommend japanhotel.net to my friends in Japan. (Christine)
  • Thank you very, very much for making the reservation process so convenient and helpful. It has made my travel preparations much simpler and easier. I will be happy to recommend your services to anyone else who might need them.(Paul USA)
  • Thank you so much for your expert help in making all of the bookings that I have requested from JapanHotel.net for this trip to Kyushu, and in particular for going out of your way to make a reservation for me at the Yorozuya. This was the first time that I used this service and I would like to take the opportunity to congratulate you in providing such an excellent service to travelers. I will certainly use your service again (Aileen)
  • Just a quick note to say thank you for your service. We have just completed a three week tour of Japan, with the majority of hotels booked through your service. Your system is excellent allowing people to look at various hotels in various locations and make their own decision accordingly. I like the fact you include pictures of the hotels and especially that you include maps that relate to the JR stations. We used JR rail passes bought in Australia and the combination of these and well located hotels made traveling a breeze. All the hotels were clean, albeit a little small, but we knew that from the photos. Once again thanks for your service. I would recommended it to anyone traveling on a budget in Japan. (Murray and Shelly)
  • Thanks so much for all your help. This is a very good service that takes the hassles out of booking overseas accommodation. (Ali)
  • Thank you for your work in securing all of the Japan hotels for our trip next May in Tokyo, Nagano, Hiroshima, Kyoto, and Tsuruoka. Before finding your web site, I ran into a lot of problems trying to book hotel using other outfits. Every hotel turned up "fully booked". Question - how were you able to book the same hotels (that were noted "full" with the above places)?
    I will be recommending your services to others traveling to Japan. (John)
    • Our Answer
      Dear John, Thanks for the email.
      The other agents you've been using are not in Japan. What they do is use a GDS (Global Distribution System) like Apollo and Worldspan. I imagine the reason they kept coming back full is that the hotels using the GDS system only load up their rooms into the system 3-4 months in advance. When the say they are full, it means that there are no rooms available in the system. In your case it means that the hotel rooms haven't been entered into the system yet. Many hotels only use these systems when they have many rooms left unsold.
      As we are in Japan, we deal directly with the hotel, and get a signed Fax for each reservation. Also with the GDS systems the hotel has to pay a much higher commission (usually 25%) to cover the GDS system and the travel agent. As our commission is lower, hotels will often give us rooms that are marked for direct sale to the customer.
      Also many hotels in Japan are still not used to dealing with non-Japanese, and the sites you visited do not have Japanese speaking staff. It is easier for us as we are in Japan and talk directly to the hotel.
      One more thing you need to be careful about. With these companies, you pay at the time of reservation. If the company goes under then you lose your money and your reservation as the hotel will not honor a reservation if they haven't been paid. With our system, you pay directly to the hotel, so even if we go out of business, you do not lose anything, and you reservation is safe.
      Regards,
      Kevin
      JHN Travel Ltd.
  • Much thanks. Your website is so useful. Keep up the good work...(Fiona)
  • Thank you so much for your excellent service. I will surely advise my friends in the Philippines to use Japanhotel.net. More power! (CID)
  • Just wanted to thank you for arranging the hotel accommodations for my trip.
    We very much enjoyed the Hotel Shin Osaka, conveniently located and a very good value. We all enjoyed the good breakfasts and the employees hospitality. Your other choice for us was the Comfort Hotel in Gifu. This also was a good choice. Across the street from the RR station, it was close to the castle, fashion district, and good food. Also had a good time at the World's expo!
    Thanks again and I will recommend your service to anyone I know traveling to Japan!
    (Ed and Dawn)
  • I just wanted to let you know that my wife and I had a great time in Kyoto, and the Sun Hotel met our needs perfectly. Even though I speak Japanese, having an English language site that allowed us to compare a variety of business hotels and reserve online in advance was very convenient. I will recommend your service to my friends who visit Japan. Thanks again and keep up the good work.
    (Tom A)
  • Your excellent booking service worked flawlessly and for the most part the hotel standards were above our expectations, especially Takayama, to which we are longing to return. I thank you again for all the changes to our accommodation requests, which were at times at very short notice. I would not hesitate to recommend your service to anyone requiring accommodation in Japan. You not only made the booking process easy but saved us money at the same time.
    (Patrick & Luciana)
  • Last month we had our holiday in Japan. It was all organized over the internet through your service. We have to say that you gave us very good conditions and information before we left. The service that we got while we were making reservations was perfect ! When we came in Tokyo and Kyoto, all arrangements were correct and fine. Thank you very very much for this nice service, we will recommend it to everyone who needs it.
    (Bart & Mieke)
  • Thank you for helping us to have a memorable holiday I have recommended your site to others already and hope that we can use it again if we get the chance to return to Japan. (Claire)
  • Thank you so much. We appreciate your patience with us and appreciate your prompt reply. We also would like to thank you for the JapanHotel.Net because it has made things much easier for us. We will use your service in the future as well the next time we decide to go to Japan. (James and Janis)
  • Your company has been very helpful in finding suitable accommodation for my needs in Japan. The service is friendly and efficient, and all my expectations have been well and truly met. I have no hesitation in recommending your service to business associates and friends visiting Japan. Thanks for all your help. (Brian, New Zealand).
  • This service was invaluable for planning our trip. We were able to find accommodations in several cities at reasonable rates. Everything was arranged when we arrived, and we had an excellent time. The descriptions of the rooms, hotels, Ryokan were all very clear on the website. I would highly recommend this service to anyone traveling to Japan. When I fell and broke my foot and we had to cancel our trip 1/3 of the way into it, we needed only contact japanhotel.net via email and all our remaining rooms were canceled without issue or additional expense. This was a huge weight lifted from an already stressful time. We can't wait to go back to Japan, and will surely use this service, as well as recommend it to anyone considering a trip themselves. (Jennifer W)
  • Your prompt, helpful, and efficient business is a great travel tool for visitors to Japan, and I continue to highly recommend it to all my friends and associates. I look forward to visiting Japan later this month. (James - USA)
  • I would just like to offer my most sincere appreciation for the excellent level of service provided by your company and in particular by Mr. Kevin Mollard. Kevin went well beyond my expectation to find my family suitable accommodation for our holiday in Japan.
    Please feel free to place this endorsement on your web site if you deem appropriate. I would absolutely recommend your company to anyone considering accommodation in Japan. (Allan R. - Australia)
  • Just wanted to say a great big "Thanks!!!" for all your help finding us good places to stay on our trip of a lifetime... Our previous thoughts of staying at hostels were given the red light when I called to confirm our reservation, and they had no record of it!! Your last minute help saved us big time, thank you so much. I am very much looking forward to our trip now! (Karen and Andrew)
  • I received the confirmation for this booking this morning, and want to thank you for your help, and for the excellent communication. This is the second time I have used JapanHotel.net, and am very grateful for this service. I look forward to using your service again in the future. (James)
  • Thank you for all your help; I am back in the USA now and had a great time in Japan. Getting to the hotels was easy based on your directions and they were all very nice esp. the Nishi Shinjuku Hotel. I will refer all of my friends and family your way. Thanks Again. (Bette)
  • The two hotels you booked for us were perfect - very conveniently situated and welcoming; and the people of Hokkaido were a real real delight. We were totally charmed by a courteous, kind and helpful people.
    The small, "Nepalese Cafe" in Otaru captured the very essence of our whole two weeks - excellent food, kind and interesting people, and a very warm welcome each time we visited. The larger restaurants, too, were all excellent, and our hotel (the Authent) was perfect.
    We cannot wait until we are able to visit again.(Betsan)
  • I'm just writing to thank JapanHotel.Net for your help in organizing hotels during our recent trip to Japan. A great time was had in a very interesting and beautiful country. We had no problems with any of our accommodation, all of which were friendly, clean and well serviced. I have no hesitation in recommending JHN to any friends who may be visiting Japan and will look forward to dealing with you again on my next trip! (Ben)
  • I would like to thank JHN for your great travel advice for budget travelers like me. It is specially difficult for single travelers to Japan to find good budget accommodation but your website has been a great help. I would like to compliment JHN for the wide range of accommodation and efficient reservation process. Many thanks. (LC Lim)
  • This is a terrific service you provide, and I recommend it to anyone I know contemplating a trip to Japan. (Marc)
  • Just wanted to tell you that we had a great time in Japan. Both the Hearton Hotel Osaka and the Hotel New Hokke in Kyoto were excellent. They were exceptionally clean, very convenient and the staff were helpful and courteous. The maps provided on the web site were terrific. We will be recommending your company to all our friends.
    Many thanks. (Bronwyn)
  • Just a short note to thank you for your help and advice re our recent travels around Japan. We loved the country and your nation impressed us with their courtesy and helpfulness, not to mention excellent transport systems !
    The vacation was superb sure in no small part to your assistance. Many thanks again and we will be recommending you to any of our friends who choose to visit Japan.
    Best wishes and doomo arigatoo.(Matt & Melissa)
  • I really had trouble booking hotels in Osaka. My travel agent could not help me. I was told that all these hotels were fully booked out. Thank you for confirming the booking (Nishigaki)

  • I loved your site and felt very comfortable working with you. Thank you for all your assistance. (Laurie - Hawaii)

  • Thanks a lot for the "hot" tips and we hope we can use your service again. Kind regards (Celia & Christoph)

  • This is one of the best laid out and informative web-sites I have ever seen. (Joe)

  • Am impressed with your web site; simple to use and good information, also the reservation confirmation details everything needed -great service will use it again in the future. (Mike)

  • Thanks for all your help over the past month or so! thanks to yourself and everyone at The JapanHotel.Net for organizing splendid accommodation. (Matthew)

  • A really big thank you to you for all your assistance and professionalism over recent months in sorting out our hotel arrangements and providing such good advice. You really helped our Japanese adventure go so well, and we all think we were lucky in finding JHN on the net. (David)
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The current time in Japan is Friday, September 03, 2010 (02:31)

 

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